A little help for your shared story.
Find quick answers for your journal, photos, invitations, and account. You can also find these controls inside Memoir's Settings.
Your journal
Tap + to add a memory. Use the calendar to revisit a day, or open a memory to edit it.
Your photos
Choose photos for memories, view them in Gallery, and download selected originals to your device.
Your account
Manage profile, offline data, notifications, archived journals, and account deletion in Settings.
Can I use Memoir offline?
You can edit a saved memory's text, date, and reminders offline. Your changes stay on this device until Memoir is open and connected again. Adding a new memory or uploading photos needs an internet connection. Check Settings → Offline data for waiting edits and sync errors.
Where do I find a deleted memory?
Open Settings → Storage usage → Recently Deleted. A memory can normally be restored for 30 days after you move it there. Archiving a journal permanently clears its Recently Deleted memories, and you can choose to permanently delete a memory sooner.
Why won't an invitation open?
Make sure you're signed in with your own account and use the latest invitation code. Codes expire after seven days and can be revoked. The invited person must not already have an active journal. Ask your partner to create or share a new invitation if the code has expired.
How do I save my photos?
Open Settings → Gallery, select the photos, and choose Download. On a phone, allow Memoir to save to your photo library when prompted. On the web, one photo downloads as an image and multiple photos download as a ZIP. This exports selected photos, not the entire journal or account.
How do I delete my account?
Open Settings → Delete account and review the confirmation. Your own contributions are removed through the account-deletion process; your partner's content can remain in their archived journal. Photos already saved to a device gallery are not removed. If deletion reports a failure, use Retry or contact support.
Tell us what happened.
Include the app version, what you expected, what happened, and steps to reproduce the issue. Please leave out passwords and private journal content.